Refund policy

KLINTARO Return & Refund Policy

We want you to be satisfied with your KLINTARO purchase. If you have an issue with your order, please contact us and we'll do our best to help.

14-Day Return Policy

You may request a return within 14 days after receiving your order.

To be eligible for a return, the item must be in the same condition in which you received it, with all included components and accessories, and in its original packaging where applicable.

To start a return, contact us at support@klintaro.com with your order number and the reason for your return.

Please do not send products back without contacting us first. We will provide return instructions and the appropriate return address after your request has been reviewed.

Used Products and Disposable Cleaning Heads

For hygiene and safety reasons, disposable cleaning heads that have been used cannot be returned for resale. This does not affect any rights you may have in relation to defective, damaged, incorrect, or non-conforming goods, or any other rights that cannot legally be excluded.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or you receive the wrong item, contact us as soon as possible at support@klintaro.com.

Please include your order number and, where possible, photographs or video showing the issue. We will review the problem and, where appropriate, arrange a replacement, refund, or another suitable resolution.

Return Shipping

For returns based on a change of mind, the customer is responsible for return shipping costs unless otherwise required by applicable law.

If an item is confirmed to be damaged, defective, or incorrect, KLINTARO will provide an appropriate resolution and will cover reasonable return shipping costs where a return is required.

Original shipping charges, if any, are not refundable except where required by applicable law.

Cancellations

You may request to cancel your order before it has been fulfilled. Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel it. In that case, you may request a return after receiving the order in accordance with this policy.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or card issuer to process and post the refund.

Orders That Do Not Arrive

If your tracking information indicates a delivery problem or your order has not arrived within the expected delivery timeframe, please contact us at support@klintaro.com so we can investigate the shipment.

Contact Us

For return or refund questions, contact:

KLINTARO
Operated by ROXALACE CONCEPT S.R.L.
Email: support@klintaro.com

This policy does not limit any mandatory consumer rights that apply under applicable law.